![]() ![]() ![]() P.S Tried it on my old Acer, which also has Windows 10 and can't access it from there either, so it's definitely a Windows thing. If you need that or any other information, you'll need to instruct me on how to obtain it. I don't know the encoding of the drive, I'm afraid I'm not IT savvy. I want to access what's on it.Īre there other options? How do I fix this? I don't want to reformat it because I believe that would erase the data and that defeats my purpose. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. I tried to update the drivers via 'Device Manager' but it said it was already up to date and in 'properties' is says "This disk is working properly" and I don't have a new chord to try at the moment. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. It appears in 'Devices and Printers' and 'Device Manager' but not in 'Devices and Drives' in File Explorer nor in Disk Management. When I first plugged the drive into the Lenovo, it was instantly recognized and added. I just got a brand new Lenovo Flex 14 Laptop with Windows 10 and am unable to use/access the content on the WD My Passport Ultra external drive that I have all my stuff from my old Macbook backed up on.
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